Shipping & Delivery
We deliver to physical addresses via our courier partners all over South Africa, we do not deliver to PO box addresses.
Main centres include properties within a 50km radius of the major cities in South Africa. If you are not in a main centre, it may take a few days longer. We do not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours, and should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel.
If you are not at home during working hours, then please indicate an alternative address such as a business address, as our couriers deliver during office hours. If it happens that the courier delivers and no one is there to sign for the parcel, they will phone you on your indicated telephone number and arrange a more suitable time.
Although we try our best to get your order delivered to you as quick as possible orders can take from anywhere from 10 -15 working days for delivery depending on product availability and your destination. Orders placed on weekends and public holidays will be attended to on the first business day thereafter. You will receive your tracking number via email once the order has been dispatched.
Stock availability notice
We strive to ensure the stock levels are 100% accurate, however this may not always be possible. Should it happen that any product is out of stock,we will either offer you an equivalent product, notify you how long it will take for new stock to arrive, or provide you with a full refund.
Our office hours are Monday to Friday 09:00am - 5pm